We want you to feel confident shopping with BioVibes. If there is an issue with your order, we’re here to help make things right.
Returns
We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.
To be eligible for a return:
- Your item must be in the same condition that you received it
- Unopened and unused
- With the original safety seal intact
- In its original packaging
- You must provide proof of purchase, such as your order confirmation or receipt
To start a return, please use the Contact option on our website and include your order number and details about the item you wish to return.
If your return is accepted, we will provide instructions on how and where to send your item and, where applicable, a return shipping label.
Items returned without first requesting and receiving return approval will not be accepted.
If you have any questions about a return, you can contact us at any time through the Contact option on our website.
Damages and Issues
Please inspect your BioVibes order when it arrives. If your 5mg Strawberry Melatonin Gummies or 10mg Strawberry Melatonin Gummies arrive damaged, defective, incorrectly supplied, or with a compromised safety seal, please contact us as soon as possible through the Contact option so we can review the issue and work toward an appropriate resolution.
Exceptions / Non-Returnable Items
For health, hygiene, and safety reasons, certain items cannot be returned, including but not limited to:
- Opened or used supplements
- Products with a broken, removed, or tampered safety seal
- Items that have been used, consumed, or otherwise altered after delivery
- Custom or personalized items
- Digital products or downloadable content
- Items marked as final sale
- Gift cards
Because BioVibes products are consumable dietary supplements, we cannot accept returns of opened jars or products where the safety seal is no longer intact unless the product arrived damaged, defective, or incorrect.
If you are unsure whether your item is eligible for a return, please contact us before sending it back.
Final-sale items and gift cards are non-refundable.
Exchanges
The fastest way to receive a different or replacement item is to:
- Request a return for the original eligible item through the Contact option
- Once the return has been approved, place a new order for the replacement item
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union and applicable law provides you with a cooling-off right, you may have the right to cancel or return your order within 14 days without providing a reason.
Returned items must be in the same condition in which they were received — unopened, unused, with the original safety seal intact, in their original packaging, and accompanied by proof of purchase. Certain sealed goods may be excluded from cancellation rights once opened where permitted by applicable law.
Refunds
Once we receive and inspect your approved return, we will notify you whether your refund has been approved or declined.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank, card issuer, or payment provider may require additional time to process and display the refund in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us through the Contact option on the BioVibes website.