BioVibes operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a convenient, reliable, and secure shopping experience.
This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit, use, make a purchase from, or otherwise interact with our Services.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply in relation to the collection, processing, use, and disclosure of your personal information.
By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.
Personal Information We Collect or Process
“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.
Depending on how you interact with our store, we may collect:
- Contact Details: Your name, billing address, shipping address, phone number, and information associated with your order.
- Financial Information: Payment card information, transaction details, and payment confirmations.
- Account Information: Username, password, preferences, and account settings where applicable.
- Transaction Information: Products viewed, added to your cart, purchased, returned, or exchanged.
- Communications: Information you provide when contacting us through our Contact option or other customer support channels.
- Device Information: IP address, browser type, device information, and network connection details.
- Usage Information: Information about how you browse, navigate, and interact with our Services.
Personal Information Sources
We may collect personal information from:
- Directly from you when you place an order, create an account, or contact us.
- Automatically through cookies, pixels, and similar technologies.
- Service providers that assist us with operating and supporting our store.
- Business partners or third parties that help us provide and improve our Services.
How We Use Your Personal Information
1. Provide, Tailor, and Improve Services
To process purchases, complete payments, manage customer accounts, arrange delivery, handle returns or exchanges, and improve your overall experience with BioVibes.
2. Marketing and Advertising
To provide promotions, product updates, special offers, and other marketing communications where permitted.
3. Security and Fraud Prevention
To protect our store, customers, and Services by detecting, investigating, and preventing fraudulent, unauthorized, or illegal activity.
4. Communication
To respond to questions, provide customer support, and communicate with you about your orders or interactions with our store.
5. Legal Compliance
To comply with applicable laws, regulations, legal processes, and other lawful obligations.
How We Disclose Personal Information
We may share your information:
- With service providers and marketing partners where necessary or applicable.
- When you request, direct, or provide consent for us to do so.
- With affiliated businesses as required for normal business operations.
- In connection with a merger, acquisition, restructuring, financing, or transfer of all or part of our business.
- Where disclosure is required to comply with legal or regulatory obligations.
Relationship With Shopify
Our Services are hosted by Shopify. Information you submit through the BioVibes store may be collected, processed, or shared with Shopify and relevant third-party service providers where necessary to operate, maintain, secure, and improve the Services.
For additional information about how Shopify handles personal information, please refer to Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.
Third-Party Websites
Our Services may include links to websites or services operated by third parties. BioVibes does not control and is not responsible for the privacy, security, or content practices of those third parties.
Children’s Data
Our Services and products are intended for adults and are not directed toward individuals under the age of majority. We do not knowingly collect personal information from minors.
Security and Data Retention
We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.
Your Rights and Choices
Depending on where you live, you may have certain rights relating to your personal information, including the right to:
- Access your personal information
- Request deletion of your personal information
- Request corrections to inaccurate information
- Request a copy or transfer of certain personal information
- Manage or withdraw certain communication preferences
You may exercise applicable rights through the Contact option available on our store.
Complaints
If you have questions or concerns about how BioVibes collects, uses, or handles your personal information, please contact us through the Contact option available on our website.
International Transfers
Your personal information may be transferred to, stored in, or processed in countries outside your country of residence, subject to applicable privacy and data protection requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, or legal obligations. Any updates will be posted on this page with a revised effective date where applicable.
Contact
For questions regarding this Privacy Policy, how we handle your personal information, or your applicable data rights, please use the Contact option available on the BioVibes website.